FASTWAY 100% *******! *********! Useless Courier and staff!

I ordered a product from an online store in Durban on Saturday 15 July 2022, a week later the package hasn't arrived. I contact the courier company (Fastway), to find out what's happening as the delivery status shows that they have it in the Cape Town branch. The consultant says they see that it has been received at their CPT branch and they will look for it and call me back. A day goes by without any communication, so I call again to find out, firstly they're asking me who the package is for, and where it's going?! They then inform me that they can't find the package as they have looked for it. It sounded like they couldn't give a **** that it's missing from their facility and/or ****** by their employees. I then contact the store to inform them about this, and to my surprise this isn't the first time they have "lost" numerous packages. This company also refuses to pay/compensate the supplier, as they didn't opt for insurance! Fastway is a ********** company and no body should make use of their services EVER! Inform all your colleagues, business partners, family and friends as you could lose it all. Always find out from the supplier before placing an order, who they use as their courier service to avoid these type of ******* from *****ing from you and getting away with it.