Fastway: 1-2 Business Days is a Lie

I wish I could give less than 1 star. My package was picked up by the courier on Friday afternoon and added to the courier truck as per the tracking info. On Monday, the package was added to the courier vehicle again. Nothing delivered Monday. On Tuesday the package was put on the courier vehicle again. At around 11:30 I started a chat on their website with a representative, who assured me they'd contacted the driver to deliver the package on Tuesday. I called the CT number, and got through to a representative who told me only the driver can know when they'll deliver and gave me the driver's number. I called the driver twice without answer. I called back at 16:30 to the main CT number and spoke to a representative who told me that the driver tried to get hold of me and then returned to the depot without delivering(I received ZERO phone calls, ZERO messages at all). The representative then put me on hold for customer services where I was put in a queue. When the queue reached 1st in line, the line would ring, and then I'd be placed back in the queue. This repeated for over 20min before I gave up and hung up the call. I've had to reschedule work items to cater for the delivery that never happened two days in a row. I now have to reschedule FURTHER work items for a third day to cater for a delivery.