Fast Way Couries - POOR SERVICE & *********** MANAGEMENT

Hi all please read this!!!!!!!

I'm a avon sales rep for almost 2 years now. My order was wrongly delivered on 2 May 2023, on 4 May 2023 I received a sms from Fastway stating that my order was delivered and to Rate their service, When i got the the Delivery adress(work) on 5 May 2023 there was no parcel. I acted to this and logged a call with avon & Fast way Courier. I spoke to Joyce at first and she help me with the drivers details to try to find my parcel, the drivers phone was off. Later she(Joyce) phoned me back with news that my parcel will be picked up from the wrong dorp off adress and delivered to me the same day. That was by 11:00 on 5 May, by 13:00 I haven't heard anything from fast way Couriers so I gave them a call again hoping to hear my order is on the way. But then this happend. Joyce told me that the order will only be collected on Thuesday 9 May and that I will only receive my order on 11 May. I told her that this is not good enough and that i would like to speak to the manager, She transferred me to the most unprofessional Manager, Ivashni Manikkam told me that there is nothing she can do for me. I asked her to please see if there is anything she can do and call me back in 10 minutes as it was after 13:00 already, she didn't phone me back. I think this is very poor service for a manager to tell the client there is nothing she can do to try to fix this problem!!!!!! Now I'm still with no parcel and my clients are becoming inpatient due to Fast way Couriers who Delivered Francina Elizabeth Botha's parcel to Martha(unknown). And the manager is *********** of doing her job!!!!