Fast frustration

I am extremely disappointed with the service I have received from Fastway. Yesterday, the courier called me once and left with my parcel. Today, the same thing happened again, with the courier apparently waiting for less than three minutes before leaving. There was no reasonable attempt to contact me or allow me time to respond. After this happened, I personally called Fastway and waited approximately 5 minutes to get through, followed by another 5 minutes on hold while they supposedly contacted the courier. I was actively trying to resolve the issue and get my parcel delivered. Ironically, while I was subsequently in a meeting, Fastway called me. I was unable to answer at that exact moment. They then sent me an email claiming they had "held" for 1 minute before leaving. So apparently, when I am the customer trying to reach them, I can spend 10 minutes on the phone trying to get assistance, but when their courier is supposedly trying to deliver my parcel, I get barely a minute or two before they leave. This is not a reasonable delivery service. It is incredibly frustrating to have multiple "delivery attempts" recorded when there appears to be very little actual effort made to complete the delivery. I simply want my parcel delivered. If I am unavailable to answer the phone immediately, leave it safely at my door as instructed. There is no reason for this parcel to keep going backwards and forwards while customers are made to feel as though they are responsible for failed deliveries. Fastway needs to seriously review its courier practices and customer service. A delivery attempt should actually involve making a genuine attempt to deliver. Extremely poor experience. I would not recommend this service based on what I have experienced