Failed delivery because driver does not call prior to delivery.

Called your Cape Town offices. Waited 20 minutes in queue to talk to an assistant just now and got cut-off. This happened twice this morning. Oh yeah, I know what you're going to reply, we're having issues with our lines.

This should get your attention.

Your driver wasted your company petrol, did not call prior to delivery to save you loss of income and now you are short on petrol and I am short on a delivery. Do your job and maybe in the long term, you won't need to retrench staff because of loss of income (petrol).

If a phone does not respond when driver is on his/her way, why come to the client?

I want my parcel delivered today.