Extremely Unreliable/Poor Service

As far as I know courier companies have an overnight service policy but for some reasons Fastway Couriers have been taking 2 days to deliver my packages. I stay in a white neighborhood, when I track my parcel just like I did yesterday in shows that it’s in transit from the morning but they don’t deliver due to time I presume, this has been going on for too long and now it makes me believe it’s a racial thing and I’m being undermined because I’m black so they think they can get away with it. I phoned the depot yesterday to find out what’s happening and then when I calmly raised my concerns and expressed my frustrations the black lady just hung up the phone. What frustrates me the most is the fact that I take time away from work to receive the package at home or get to work late and if they don’t deliver that means I have to be late for work again and it’s really f**kin’ annoying and very very frustrating.

If Fastway Couriers can’t service their customers then they must get more delivery vans and hire a more qualified and well trained receptionist or switchboard attendants and managers because I for 1 will not use Fastway again, I’m 100% certain I’m not the only 1 who feels this way.

Thank You.