Extremely Poor Service – Delivery Mishandled & No Customer Support

**Extremely Poor Service – Delivery Mishandled & No Customer Support**

I am extremely disappointed with Fastway's service. I had an urgent situation and needed to request a short delay on my delivery. Despite multiple phone calls, I was repeatedly instructed to use WhatsApp, which was supposedly the preferred method for resolving issues. However, when I followed that instruction, the WhatsApp team told me to call another number—only for that number to redirect me back to WhatsApp.

I also sent an email, which has been completely ignored. No acknowledgment, no response—nothing.

To make matters worse, my parcel was still delivered on the original date but **not to me**. Instead, it was left at my **neighbor's house** without my consent. This parcel contained **private and confidential** information, and Fastway’s failure to ensure proper delivery is completely unacceptable.

This is not just poor customer service; it is negligence. Fastway failed to respond, failed to act on a simple request, and ultimately **delivered my package to the wrong person without my authorization**. I expect an immediate explanation and corrective action.