Extremely dissappointing service

<p>Last week I contacted the driver I have been using for atleast 6 months Thursday morning to pick up my parcels. After 4 hours and no response I send out another message stating my packages are very urgent as they need to be delivered in time for Mothers day. Again no response. That evening at about 19:30 I get a call from another driver stating I have been using the wrong driver and he was instructed to call me. I tell him my parcels are urgent and he needs to pick up early the next morning for everything to be delivered on time. By 10:00 still no sign of any truck. I call the "new" driver to hear when he will be around to pick up my parcels. He then tells me that we are already too late and my parcels will not and can not be delivered on time. I then jump on the phone, call the depot ect and try and organise it from my end to try and get these parcels out. This on its own is absolutely unexeptable!</p> <p>A client of mine sent me an email Tuesday stating that she still has not received her packet. As I follow up with this "new" driver as to what the problem is with my parcel he claims the area is a grey area and I need to pay extra. I asked him to email me the invoice so that it could be paid via eft as I do not handle cash. Tomorrow is Thursday, I have not received an email and my parcel has STILL not been delivered. I am very upset about how this situation has been handled. My trust is Fastway has been broken!</p>