Extremely Disappointed with Fastway’s Service

I am extremely disappointed with Fastway’s service. The driver delivered my Temu order to someone else without my permission. He only contacted me once with no luck, but when I called back a minute later, he told me he had already left the parcel with security. Firstly I’m currently on leave and not at work—if I had been contacted before the delivery, I would have simply rescheduled it for next week. It is completely unacceptable for a driver to decide who receives my parcel. I should be the one to personally receive and check it. This kind of carelessness is unprofessional and shows a lack of accountability.

To make matters worse, when I contacted customer care, the agent was rude and dismissive. She saw nothing wrong with what happened and told me that if the driver collected the parcel back, it would cause delays. Then she hung up on me, which was totally disrespectful.

What if my items are missing or damaged? Who will take responsibility? This experience has been frustrating, unreliable, and far below the standard I expect. Fastway needs to seriously improve its delivery process and customer service. Can someone please call me to fix this matter.