Extremely disappointed

If i could give 0 stars i would

I am extremely frustrated with the lack of clear communication and consistency. I have been calling since 09 April 2026, and every time I speak to someone, I get a completely different answer about my package. One person says it’s being handed over to Fastway, another says it’s still going through customs, and someone else tells me it hasn’t even arrived in South Africa yet.

This is unacceptable. How can a company not have accurate, up-to-date information on a customer’s parcel? like no one actually knows what’s going on, and customers are just being told whatever

And the staff is very rude The one asked me why don't contact temu They don't even have a contact number

I never experienced this kind of service with fastway