Extremely bad service given by fastway

Fastway. Your service is completely unprofessional. Your service is very bad to say the least!! Myarcel had been sitting with your driver and saying it's onboard for delivery since Thursday.7days!! I'm losing customers with this unprofessionalism. I phoned your reception and was told that the driver will bring it on Monday morning but still, he didn't. And on top of that I phoned again on Tuesday and the receptionist said the driver couldn't locate my address.....my goodness how is that possible????? Why didn't he phone me then to let me know that his gps is taking him to the jungle???? And the other thing that assures me that the driver was lying is because I have been receiving parcels on this same address from the same fastway several times. Just let your driver bring my box please. There's no excuse for this ridiculous service!!

My parcel number is AM***

Colleta ***