Extremely bad service all around

Very not indictive of the name Fastway. Parcel was on board the courier vehicle, only to be dropped off at North Bay (which I found out is a holding facility) later the same day. When you call in they say you must contact on their whatsapp number because they prioritize support on there. Did the process and got no reply for 1hr (currently still waiting for a reply. Will update when or if get a reply). Should also mention that the option to speak with a real agent is not on the menu list. An A.I. call FAI replies initially and keeps sending you back to the Menu Options. I eventually figure you must type in I want to speak with an agent. When calling and you select support you get an engaged tone immediately. When you select sales you get the waiting music that never ends until the call gets cut.