****ed off customer

Worst service ever. I have been waiting for my parcel for more than 11 days now & it still not delivered. I called, sent WhatsApp text but still no assistance whatsoever. I have taken a decision to report them to the ombudsman’s first thing tomorrow morning. They are very useless I wish we were given an opportunity to choose a courier company we want when ordering from Temu because fast way is definitely not doing its job.