Durban Fastway Couriers ke sana

My order was supposed to have been delivered today so I had to not go to the office but the Durban depot got my address wrong and packed my parcel into an incorrect vehicle. I learned of this when I got an email from them stating my parcel couldn’t be delivered due to an unclear address. I was taken aback because the guy who works in my area has found my address without problems before. So I called the office to find out what happened and they tell me my parcel is onboard a vehicle in Bluff. Fine, mistakes happen, we are all human right? So I ask them to deliver my parcel to the correct address as I urgently need it PLUS I have to go to the office tomorrow. They tell me it’s impossible as the parcel needs to return to the depot and whatnot. So I say no, we are all in Durban please get my parcel to me. Tell me why the man then suggests I drive to their depot to get the parcel myself. I obviously am annoyed at this point and ask if this is the first time this has ever happened in their depot - the act of getting the parcel into a wrong vehicle out? He says no so I ask what is your contingency plan as a business? He clearly doesn’t have an answer so he transfers me to a lady called Sash who then tries to gaslight me into believing I wouldn’t have gotten my parcel today anyway even if it had onboarded a correct vehicle. I have used this company for a while now because I order my cosmetics and prescription contact lenses online and not once have I been sent an “expect delivery today” email if my parcel was going to be delivered sometime else. I knew at that point that I was being disrespected and **** to. So I frankly tell her I want my parcel today because it wasn’t my fault that the parcel onboarded the wrong vehicle. Honestly, it wasn’t. Why was I being punished for something I had no part in? She hangs up on me. I call her back and she tells me she’s asked the driver to deliver the parcel at the end of his working day so I should be patient. That’s reasonable, right? But it turns out it was a damn lie. My parcel hasn’t gotten here, my calls are being ignored and tomorrow, they’ll be expecting me to be in the house. I am absolutely annoyed. Durban, if this is how you conduct your business, I must say it’s disappointing.