Dreadful service at an ************ price

Was informed that my parcel was to be delivered today, as the business day came to an end, I tried their WhatsApp Line to find out where the courier is, was advised that an agent would contact me shortly, this was around 16h00... No one called, I set aside my whole day waiting for this parcel only to be sent an email at 19h00 stating the following "The courier was unable to deliver your parcel, your Fastway courier has taken it back to the depot. We'll attempt delivery again on our next delivery schedule." the track my parcel states the following "The courier was unable to deliver the parcel as the consignee rejected the delivery." - HOW COULD I REJECT THE PARCEL IF IT NEVER ARRIVED!!!! This is the second time in a row that this has happened... This service is not worth the R105.00 I paid, I really could have collected it myself for less.