Do not use Fastway

Dear Fastway

I'm currently very disappointed in your service delivery.

One of your drivers attempted to deliver a package by me yesterday 10th June 2026. There was unfortunately no boby home and parcel could not be delivered.

I stay in a complex and the security did call me when your driver arrived. I informed them that I'm not at home and can't receive a delivery. A few minutes later your driver (I can't remember his name) called me and said he is standing in front of my house to deliver a package. My first question to him was, how he got access to the complex. His reply was that he had other deliveries in the complex and wanted to know if he could leave the package at either my door or security. I informed him that our security are not allow to receive any package and that my gates are locked so he would have to deliver the following day when I would be home. He said it is today or in 3 days time.

The 3 day statement confused me as I do stay in a central area that other courier companies service daily. I did phone in ti complain/track my parcel. But it seems to not have helped.

So if I driver is not happy that he can't deliver he can just put can't find house ( although he was standing by mine) and the customer can't receive his in a timely fashion.