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Candi M
1 reviews | Active since Feb 2025
05 Feb 2025, 12:40
Do not recommend this courier
I received an email saying there was a problem with my parcel delivery. I have tried their WhatsApp number, I have tried live chat online, I have emailed, no one responds. On chat and WhatsApp I get a message an agent will contact me, but no one does. I have called multiple times, the calls are simply dropped before I get to speak to anyone, no one even answers. I am just trying to find one person who can tell me what the problem is. I can't describe how terrible I think this 'service' is, I'd give a minus rating if I could. I'm frustrated and angry and all I can say after this experience is do not use Fastway because they will not communicate with you or help you.
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Candi M's updateReviewer Update
06 Feb 2025, 08:59I can't explain how bad this is. I've never had such a terrible experience with a courier in my life. 24 hours have gone by. I have tried everything to contact Fastway, every channel. Either I cannot reach anyone at all or I get a message saying an agent will contact me, but no one ever does. I am in total despair. I just don't understand how a company can behave like this and even still be in business. I sincerely hope Temu stops doing business with them because I can't do this again. No more Temu until Fastway is ditched.
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Candi M's update06 Feb 2025, 08:59
Reviewer Update
I can't explain how bad this is. I've never had such a terrible experience with a courier in my life. 24 hours have gone by. I have tried everything to contact Fastway, every channel. Either I cannot reach anyone at all or I get a message saying an agent will contact me, but no one ever does. I am in total despair. I just don't understand how a company can behave like this and even still be in business. I sincerely hope Temu stops doing business with them because I can't do this again. No more Temu until Fastway is ditched.