Disregards Delivery Instructions - Appalling Service

This is an appalling courier. I do not know why suppliers continue to use this courier. They completely disregard any delivery instructions. They do not call or schedule deliveries. They kept a parcel in their van for over a week before delivering it. (When I eventually got the item it was broken - this may or may not have been Fastway's fault, but it did not help that it spent a week in their van).

If you ask them to call before they deliver they just ignore this. The other courier companies call before. (Do they really think everyone sits at their home all day waiting for them to arrive, so they can arrive whenever it suits them?)

If they are going to ignore delivery instructions, why pretend they look at these. They should tell their suppliers that they will just ignore delivery instructions so that people using them can use alternative couriers.