*********** Dispatch and Customer Service

My parcel from Temu is being handled by Fastway. The parcel arrived in the country on 2 April 2026. The parcel was then somehow misdirected and sent to Vereeniging instead of the Johannesburg depot. Fine. These things happen. Public holidays and all. Understandable. When the parcel finally made it to the Johannesburg depot, it was placed in the wrong dispatching Bay on 08 April 2026. East Bay 3. It obviously did not even leave the depot because wrong route. I called multiple times that day. No change. 09 April 2026 I called again and even made contact via the WhatsApp chat to let them know that the correctbay is West Bay 4...the parcel was moved to West Bay 1 at 09h02, checked and left there at 10h40 and again at 12h58. I also called and texted multiple times to advise them that this was also the wrong bay. I was told that this has been escalated and my parcel will be delivered. Today is the 10th of April and my parcel is still sitting at the wrong bay. The call centre and WhatsApp agents are all telling me it will be delivered. How when it hasn't left the depot? Every time I receive parcels from Fastway, they always do this. Send it to random bays until it inevitably ends up at West Bay 4 where it gets delivered. They have no idea how their own dispatch department works. The dispatch department does not know their drivers routes. No one wants to listen to what I have to say because they're all working from some script that does not have the actual information. Very disappointing.