Dismal service level

The sender had not supp**** me with the tracking information nor was I notified by Fastway that they were sending out my parcel. Delivery attempt once only on the 30th of May, however I was not home as I was not aware that they were coming. I eventually received the tracking information from the sender. When I called their Customer Services line, Jackie advised that she would call me back once she figured out what the 'issue' was. She called back confirming that there was no complex name on the address, however she had confirmed the full address when I called in. When I tried to explain that that was not true and that they had attempted delivery once without success as I was not home (while being rudely interrupted). She then confirmed that there was a note about receiver not being home. So which is it that there was no complex name or that the receiver was not home. No answer... Apparently they will send out the parcel again tomorrow. Fastway really needs to work on their customer service as well as communication / delivery attempts.