Disgusting Service.

I am absolutely sick and tired of Fastway. I have been supporting them since they first started in the Durban area and their service has been iffy at best but I am absolutely past being annoyed with their service. On Thursday I ordered and paid up front for 20 pre-paid satchels. I had hoped I would get them on Friday but was promised delivery on Monday. Monday came and went -- nothing. Tuesday is now finished and still nothing! So maybe I will get them on Wednesday -- so that's almost a week (best case scenario) since I ordered and paid UP FRONT for them. I find the staff at the Durban call centre to be rude and unhelpful. I tried to order from them and was told to phone Pietermaritzburg instead -- the phone just rang and was never answered despite numerous attempts. I eventually found the number of an agent in the area and ordered from him on Thursday... I have a parcel I need to send and now I am made to look like a **** and an fool for other people's incompetence. I have asked Fastway for a full refund -- who knows how that will go ... but I would strongly recommend using Courier Guy, Paxi, Pargo or ANYONE other than Fastway. PS -- in the years I have used them it is always a major fuss to get them to collect -- one day you have to contact this person then they tell you not to contact them anymore and then it's someone new.. then it's the franchise owner, then it's the driver ... and it seems to change all the time. When your parcel is not collected there is always someone else to blame