Disgusting Service

Fastway Johannesburg, services have been terrible.

I did a receivers pay on Friday 8th February 2019 from Durban to Johannesburg. Today the 15th February 2019 I have still not received my parcel.

I was told I would receive the parcel on Tuesday 12th February 2019 as delivery time was late.

On Monday I contacted them to track my parcel, it was still in Durban has only picked the parcel. I had given them an alternate contact number for me and told them to give this to the driver. They said no problem they will give them all the information.

Trying to call Fastway office is a problem as the call just cuts or rings.

I contacted Fastway again on Tuesday to track my parcel it was in Johannesburg being sent to Pretoria depot for delivery to my area.

I tried calling later on during the day with no answer. I tracked it online only to sen that it was being sent back to Johannesburg as it was misdirected to the wrong depot.

The next day I contacted to see whats going on they said it was with the driver it will be delivery being the 14th.

I asked for the drivers number to make arrangements for delivery. They said they are unable to but will ask the driver to call me. I asked what number do they have they gave me the old number which I had given they, I reminded they of the alternate number which I had given and said they must call me on this number to make arrangements as I will be out for 2 hours and this was about 2pm.

NO ONE called me.

I called this morning, 15th February 2019 to track the parcel. They say it will be delivered today. I asked what contact number they have, they gave me the correct number. I asked why didnt they deliver yesterday they said the driver ran out of time. I asked why didnt he call, no answer.

I have now viewed my online tracking and this is the history:

11/02/2019 5:23:23 p.m. Durban Your parcel was picked up. 11/02/2019 5:25:01 p.m. Durban Your parcel is currently in transit between our 'Durban' and 'Johannesburg' depots. 12/02/2019 6:15:56 a.m. Johannesburg Your parcel has been received in the Johannesburg depot. 12/02/2019 9:16:16 a.m. Johannesburg Your parcel is currently in transit between our 'Johannesburg' and 'Pretoria' depots. 12/02/2019 3:02:49 p.m. Johannesburg Your parcel is currently in transit between our 'Johannesburg' and 'Pretoria' depots. 13/02/2019 6:43:08 a.m. Pretoria Your parcel has been received in the Pretoria depot. 13/02/2019 2:11:48 p.m. Pretoria Misdirected - we regret to inform you that it appears your parcel was misdirected to the wrong depot. 13/02/2019 2:23:34 p.m. Pretoria Your parcel is currently in transit between our 'Pretoria' and 'Johannesburg' depots. 13/02/2019 11:27:57 p.m. Johannesburg Your parcel has been received in the Johannesburg depot. 14/02/2019 5:22:26 a.m. Johannesburg The parcel has been left in the North Bay 2 and will be delivered on the next scheduled delivery. 14/02/2019 6:55:59 a.m. Johannesburg Onboard - the parcel is onboard the Courier vehicle. 14/02/2019 5:06:14 p.m. Johannesburg Unable to Deliver - We are currently unable to effect delivery. 14/02/2019 6:54:17 p.m. Johannesburg The courier attempted delivery however the premises were closed. The courier has returned the parcel to the depot to obtain a new delivery instruction. 15/02/2019 5:31:12 a.m. Johannesburg The parcel has been left in the North Bay 2 and will be delivered on the next scheduled delivery. 15/02/2019 7:10:36 a.m. Johannesburg Onboard - the parcel is onboard the Courier vehicle.

I live in a complex no way would the premises be closed. They guards are seated at the entrance which which contact me on any visitors arrival. I was not contacted by them in any way.

I was told by the person at the office that the driver will call me when at my gate. The driver did not do this.

I have asked numerous times to be contacted to make arrangements for the delivery and have not been contacted not once.

I am so disgusted by FASTWAY services that I dont know what to do any more.

Also others when contacting them they do not answer their cellphones or even whatsapp so how do they expect to do business.

Fastway you need to relook they way you run your business.