Disgusting Rude Driver from Fastway

To whom it may concern,

I have a parcel that left NEWCASTLE KZN at 08:30 in the morning, until 16:21 I haven’t received it and upon contacting the driver as per direction from the office he tells me that his prioritising another parcel and I must wait- when I reiteratere the unfairness in that, he tells me that he doesn’t understand English and calls me a derogatory term then hangs up. If fastway is treating clients like this or can’t train their drivers, we will as consumers complain to online shopping platforms and we will ask for other courier services. The drivers name is BONGANI and his number is ***.

I would want fastway to resolve this matter and revert back to me.