Disgusting lack of service, and lying about phone calls

Fastway Durban have had a package of mine for delivery since 2nd January 2019. Despite many phone calls, emails and attempting to use their online query (which didn't work) I have still not had my delivery. The sender has contacted them, and they said they had tried to call me. An outright lie, my phone is with me, and there are no missed calls from them. I will never use them again, and will do my utmost to make sure that no one I know uses them either.