Disgusting delivery service

Second day and i am disgusted with the services i has received from Fast Way and their team. I contacted the chat bot on the 04/03/2025 and asked to change my delivery address to an address which is 4 doors away from the one on system. then delivery came back failed. On the 05/03/2025 at 08:30 am i contacted the chat bot spoke to Charlotte she advised that the changes were sent to the relevant team in Durban. Upon checking my delivery status it said delivery failed another day. I cannot understand were is the mis communication the consultants on the chat bot , the delivery people or who is responsible to ensure customers get first class delivery . I will be notifying AVON about this and the poor service Fast Way gives their customers. If my package is sent back to AVON i will hold fast way responsible for the cost of my package.