Disgusting customer service from Fastway Couriers!

I purchased skincare items from a company that uses Fastway couriers as their preferred courier. My parcel was pickup by Fastway couriers on the 25th of March 2020. Till date I have not received my parcel after countless emails sent & queries being left on their website. I have not received any tangible information regarding delivery of my parcel. I have been more than patient with Fastway as a result of the nationwide lockdown and my patience has been taken for granted. I've received disgusting service even though this service has been paid for. I will never use this courier company again & definitely would never recommend it to anyone.