DISAPPOINTING SERVICE FROM FASTWAY COURIERS AND NOT TO MENTION THE EMPTY PROMISES !!!!!!!!!!!!!!!!!!!!!!!!

I AM HIGHLY DISAPPOINTED IN THE SERVICE FROM FASTWAY COURIERS . MY PARCEL WAS SUPPOSED TO BE DELIVERED ON WEDNESDAY 30 MAY 2018. BY FRIDAY 1 JUNE IT WAS STILL NOT DELIVERED AND I DECIDED TO CALL THEIR CUSTOMER SERVICE DEPARTMENT . I SPOKE TO A LADY NAMED NWABISA WHO TOLD ME THAT IT WILL BE DELIVERED ON FRIDAY AND ALSO PROMISED TO CALL ME BACK WITHIN 10 MINUTES . SHE NEVER CALLED ME BACK AND MY PARCEL WAS NEVER DELIVERED ON FRIDAY !!!!!! IS THIS COMMON PRACTICE AT FASTWAY COURIERS?????