Disappointing Delivery Service from SHEIN and Fastway Couriers , No Tracking Updates

I am extremely disappointed with both SHEIN and Fastway Couriers. My order was shipped on 1 November, but there have been no tracking updates since 2 November. When I try tracking my parcel directly on Fastway's website using tracking number ***, it says "No tracking information found".

I have contacted SHEIN, and a support ticket was created, but I still have no clear information about the whereabouts of my parcel.

I am requesting that both companies take responsibility, communicate clearly and urgently investigate this matter to ensure that my parcel is delivered as soon as possible.