Disappointed once again

<p>I ordered online from a certain store and they used FastWay couriers. I was utterly disappointed when I realised after payment that this will be the courier company. Previously I already had 2 terrible experiences and incidents with FastWay. Fortunately the one subscription I belong to has changed the courier company because of a delayed delivery. Anyhow... this parcel was supposed to be here by Monday. When tracking the parcel it was "delivered & signed" in Durban on 22 May 2017. On 23 May 2017 I called them and made an enquiry. The gentleman explained that the parcel was on its way and scheduled for delivery on the same day. For a moment I thought I could trust them. Needlesa to say, I probably shouldn't be surprised that this was a big mistake. However, I guess some things never change. At 14:00 on 24 May 2017 I called again to find out what was happening. This time a lady answered and said she would get back to me. 2 hours later I still did not have any response and then I called AGAIN. The same gentleman as yesterday answered and said that there had been mechanical problems - nobody bothered to update me with this. The lady phoned back and then also had the audacity to interrupt me whilst I was talking and showed no sign of apology. I am at my wits end with this terrible courier company and really recommend that people do NOT make use of them. </p>