Delivery problem

I am extremely unhappy with the service I have received from Fastway Couriers. My parcel (Tracking Number: Z***) was meant to be delivered but, on two consecutive days, I received the same message stating, “The parcel was left at the East Bay and will be delivered on the next scheduled delivery.”

Each time, I was told the parcel would be delivered, yet it has not happened. I understand delays can occur, but this is unacceptable. I expect better communication and for delivery promises to be kept. There should be no excuses for this happening two days in a row.

I need urgent clarity on when my parcel will be delivered, and I expect this matter to be resolved immediately. This kind of poor service is not acceptable.

Jeanpierre