delivery not done on time and bad attitude

I ordered stock from avon on the 25/04/2015, delivery scheduled between 4 working days as per sms received from them. I did not receive this order by Thursday 30/04/15. I called avon, they told me the box was loaded with the driver on Thursday. I smsed him with this info and he called me on Saturday and said he could not deliver it on Thursday as he had bad lock, and now he cant deliver it on Saturday, he does not work on Saturday, and it actually his personal time. if he delivered the stock on Thursday like arranged, he would not have to work on Saturday.<br> <br> my concern is , why is it my problem when he can not meet his daily tasks? surely the box could have been given to someone who can handle the preassure. avon customers pays on receipt of goods, and if i do not deliver, i do not get paid.<br> <br> his attitude sucks, he does not have customers service and i do not understand why he is even dealing with customers. This is not my first complain about fast way, i emailed avon before requesting the company not to touch my deliveries but my email was avoided.