Delivery nightmare.

Good day Fastway couriers My parcel has been out for delivery 2 days in a row with no delivery, no explanation just returned to depo. I had to contact the courier company, I think Depo, and speak to Mr George Marang who confirmed the driver as Mr. David who assured me day 2 I would get my delivery as he had a transport breakdown on day 1 my parcel had to be delivered. I contacted Mr David (The driver) @ 10H00 and he confirmed delivery on day 2 from 12H00. At 15H45 I got worried as I still didn't get my parcel delivered. I started calling Mr Marang x 2 but his cell was also on voicemail and Mr David was also not picking up his cell I tried about 10 times on his cell no answer, but his phone mistakenly picked up the call and I could hear him talking to a lady about yellow slips he will bring her. The night 17H05. I called his cell again and he picked up explaining another breakdown. Breakdown of the delivery transport again 2 days in a row. No explanation to the customers awaiting their packages is unacceptable as we need to contact the drivers for explanations as it is not their responsibility as per Mr. David why didn't why don’t the depo experts inform their customers or arrange alternative transport. 2 Days waiting on a delivery is also not acceptable with no follow-up or informing the customers as if it is their fault the courier missed them hence the delivery could not take place. As per Mr David on my depo correspondence I received I would see a breakdown but that is not the case as the email states: (The courier was unable to deliver your parcel, your Fastway courier has taken it back to the depot. We'll attempt delivery again on our next delivery schedule.) this is not an explanation it seems like I was at fault. Hopefully, I will get my delivery today day 3, Please. I tried using the chat on the Fastway website but it does not help only ends in (📦 Thank you Rozeana, an agent will be in touch shortly. (Thank you! Chat resolved from the Fastway team 🚚 )Reply MENU to go back) No one ever came back to me after multiple attempts then I saw they have a WhatsApp number wow even worse as it is exactly the same robot reply and resolved message, with absolutely no contact at all.

I am a disappointed customer as it was my assignments I had to finish and send in again on a scheduled date where I lost 3 working days. Hence why we use the service of Fastway couriers. This is the first time we had a huge delay like this and I would not have known if I hadn’t contacted the driver myself about their vehicle breakdowns and that is not the client's responsibility I just needed my parcel delivered in due time and that was not the case here.

Delivered 08.03.2024 @ 16H00 day 3 with an unfriendly driver as ever. I am sorry but I had to inform the company as a manager did contact me to apologise I still need to take off 2 days from work again to complete the assignments.