Delivery address on parcel changed without my permission

My parcel has been sitting with Fastway Couriers since Tuesday, 13 November 2023, contacted them this morning twice. At first I got cut off, the second time around they left me hanging on the call. I was told that the driver could not deliver my parcel cos he needed to change the delivery address. I asked who gave him permission to change my delivery address cos I never asked them to do so and had not received a call from them. They then said they will deliver it tomorrow cos drivers have already left for today, I then asked why couldn't they take my parcel this morning, I was told that its because they were waiting for a new address. And this just confirmed ukuthi they ***** customers 'parcels. Why would they just decide to change the address on the parcel without contacting the owner?? I am so angry and disappointed!!!!