DAMAGED GOODS IN COURIER TRANSIT - BAD CUSTOMER SERVICE

i sent a parcel with Fastway Courier on 10th August 2018. It arrived and the contents were damaged in courier transit. The parcel had 2 fragile stickers. I logged an online query on the 13th Aug 2018, of which i have had no reply. I have contacted the branch on 13th August 2018 and have requested that the parcel be collected and returned to me for insurance purposes, as well as that the amount paid for courier to send be credited to my account. As at today's date the sculpture has still not been collected. My client is also upset re the service of Fastway Couriers. This is BAD CUSTOMER SERVICE.