Customer service

If I could give this company a rating of zero stars, I absolutely would. My experience has been nothing short of frustrating due to their abysmal customer service, or should I say lack thereof? It feels like customer service is an elusive concept for them!

Initially, I received a message stating my package would arrive on a specific day. Naturally, I planned my day around this only to be hit with a last-minute notification that it would be delayed—not just until the next day, but “maybe another day.” Why the vague timeline? It left me scratching my head in confusion.

Desperate to get some clarity, I turned to their WhatsApp, which frankly felt more like a black hole for communication. My calls were met with incessant robotic responses that did nothing to address my concerns or provide me with the help I needed. It's like they threw up a wall instead of welcoming questions or clarifications.

I can assure you; it’s not an enjoyable experience feeling abandoned by customer service with only an indifferent bot for company. I long for straightforward and accurate information, two aspects desperately lacking here.

In a nutshell, if you value clear communication and customer care, you might want to think twice before relying on this business. At the end of the day, peace of mind is worth so much more than dealing with this level of frustration.