Courier or long haul????

Still waiting for my parcel to arrive a day and a half after the parcel is shown to be \in transit"at the depot. The depot can also not tell me when the driver will finally decide to deliver my parcel as she cannot reach him on his cell phone. And the manager is also not in to take my call. OMG! Are you kidding me! I have never come across a worse courier service - or should it be a courier-no-service...."""