Continous "Human Errors" and most unhelpful service

<p>For the past month, two of my parcels had unexpected delays by Fastway Couriers due to what they claim as "human errors". One of my parcels for Drakensburg KZN was sent to PE depo. This was raised with the Joburg depo supervisor Bianca and my service consultant Charl, they assured me that they have made a special arrangement with the PE depo to redirect the parcel on the day they received it, and once again that promise is not fulfilled. The service desk was most unhelpful, they just apologized for their mistake but told me there is nothing they can do about human errors. Their business model is based on self-employed drivers and the depo then take very limited responsibility when things go wrong due to their driver errors, which doesn't give the customers any service assurance when SLAs are not met due to driver errors.</p> <p> </p> <p>Terrible service when courier can't simply deliver parcels and doesn't even take responsibility. </p>