Communication goes a long way and the lack thereof goes nowhere

So I have ordered from Temu before and Fastway was the designated courier in SA to deliver the package. My first small order went off smoothly, so did my second... so I decided to take a chance and place a larger order. I am now on the last day of the projected timeline and still no packages.

I logged into Temu about 3 days ago to see what the problem could be and saw that my packages arrived about a week earlier and that there is some problem with delivery...

No communication from Fastway to tell me that... Not like when they want me to pay for the import tax, nice little whatsapp with a handy link attached to pay the money... No... for some reason that communication channel could not be used to send me a notification that they are having a problem with my address suddenly...

So I try their "Live Chat"... that is a joke!!! There is no "Live" involved at all!!! You get an automated response that gives you less information than their website! Absolute waste of time!!

So I phone them... the operator says there is a problem with my delivery address... we clear that up... I will receive my delivery the next day... 2 days later... still no delivery... so I phone again... "There is a problem with my delivery address"... You had no problem finding it the first two times!!! But lets sort this out again... and now I once more wait to see if I might get my package next week sometime...