**** Client Service

Tracking No: 2R***

I find myself reviewing this company again with a bad and poor rating after I dealt with them in 2017 complaining about the exact same thing - Customer Service.

It seems that if and when you provide inadequate service to clients in South Africa your business thrives and continues with the same appalling service.

This firm is so used to getting bad reviews that they don't even bother doing anything about it anymore.

I was forced to deal with them again after an order I placed in Edenvale on Monday last week. I asked that the order be treated as urgent and was informed that delivery will take place no later than COB 07/07/2023.

You receive a tracking link of your order which I find mind boggling as they manipulate it to suite their needs. I tracked the parcels on Friday morning and it showed that the parcels were on route to Kenton on Sea at 07:57 the morning of 07/07/2023.

15:00 on Friday afternoon I had not received the parcel and phoned the Port Elizabeth office. I was informed that they only received the parcel that morning and I "should" expect delivery no later than Tuesday morning. The lady informed me on Friday telephonically that she will mark this as priority and revert back to me on Monday as they dont "work" over weekends. This was not done as promised.

Monday (today) morning I again called the office and was told that the parcels only left PE this morning. In other words the link provided was incorrect as it still indicated that the parcel is on route to Kenton on Sea @ 07:57 on 07/07/2023. So I was **** to on Friday afternoon and the tracking is also set at default.

The friendly lady (Lyndsie) apologized for the delay and promised to call me tomorrow as the delivery will (still only) take place on Tuesday some time during the day if I am lucky.

The problem here is that when a client specifically requests delivery on a certain date, it is for a specific reason. Not only do we pay and absorbent delivery fee but it is expected that we receive a service and delivery of the parcels on the day requested.

The culture of this firm with the exception of Lyndsie is shocking and not service driven,

The general attitude still is "you can wait until we decide to deliver it".

This is how South African firms operate now a day.