Charging businesses to be exploited! Highly unprofessional

Fastway will provide you with a Proudly South African experience from as little as R30! Their service is just as terrible as our economy. I have been sent back and forth for over a week just to get the labels for my label printer from them, when the labels arrived, they we're wrong. These labels were recommended by their support technician, after he received an image from the label printer and a video, where the printer did not want to print, then he said the labels were wrong I should order new one's. I have been charged for these labels. Their driver used to pop in here every day. For the past three days, it's like he vanished off the face of the earth. I have topped up my wallet with them. After this, one of my customers started complaining about still waiting for her parcel, OVER A WEEK. She ordered an essential item from me, a UVB light for one of her reptiles. It was crucial that this light reaches her as soon as possible, but that was only crucial to me and my client, not the courier company. When you send them electronic communication, you get ignored. This all after you have spent money with them. I have requested a refund for the labels, no reply. I requested a refund for my top up, no reply. I really have a good mind to rock up at their offices, to end the ignorance.