Beyond Frustrated – Fastway Couriers Has Let Me Down Completely

I’m at my wit’s end with Fastway Couriers. My parcel has been sitting in the same status since May 4th, 2025, with absolutely no updates or movement. I’ve already paid customs, followed every step required of me, and yet – I still haven’t received my parcel.

What’s worse is the total radio silence. I have tried WhatsApp, phone calls, and emails, and I’ve been completely ignored. Every time I message on WhatsApp, I get the same automated reply: "🚚 Thank you, the next available agent will be with you shortly." And that’s it. Hours, even days go by – no one ever responds. Phone calls ring out with no answer. It honestly feels like Fastway Couriers doesn’t care at all about the people relying on their service.

I’m tired of the empty messages and the complete lack of accountability. This has caused me a massive amount of stress and inconvenience. I paid for a service, and what I’ve received is silence, neglect, and complete disrespect.

This is unacceptable. I demand a real update, real service, and my parcel delivered immediately.

@Fastway Couriers (South Africa) looking forward to your response soon