Below average service from Delivery Man to Managers at the Fastway Depot

When my delivery for the 26th Oct 2022 was not delivered, i called Edward (delivery man within the Bedfordview area) who gave me the excuse that the address was not clearly marked on the box and he decided to return my delivery back to the depot, he then asked me what time he could deliver on the 27th Oct, i told him between 8-9am. At 09:30 on the 27th Oct i called Edward asking about his whereabouts and why he had not delivered by box, he was immediately obnoxious with me as a customer and did not even apologize for his lateness. I then decided to call the depot at 09:45 (told the depot that i'm still awaiting delivery and would like to lodge a formal complaint against Edward, i was informed at the time that a Depot Manager would call me back later in the day, Well, guess what ? No Manager called be back. Overall Customer Service in general is sub-standard, basis how i was treated as a first time customer trying out their service in order to make a direct comparison against other couriers. I've learn't my lesson. I will never use the services of Fastaway Couriers ever again. There are many other Courier Companies that are far more Customer Centric.