Bad situation-redeemed

I ordered my wedding shoes from a company in cape town which use Fastway as their courier company. I was notified delivery would take place between 2-3 working days in the Pretoria area . As I do not live in Pretoria, I provided them with my sisters address on a plot as I live within a private game reserve where delivery is not possible. Delivery was supposed to take place on the 28th of August.

On Wednesday the 30th my sister received a very rude call from a courier who said he can't deliver in that area and that she had to come and collect the parcel or give an alternative address.

On Thursday 31st of September I then complained to the company I bought the shoes from who told me, there was a bit of an internal dispute about the delivery address but that it was sorted and they would arrange for delivery.

On Friday the 1st of September my sister received a call from the courier company saying they only deliver in that area certain days and that they couldn't deliver on Friday. I then again complained to the company where I bought the shoes from again, which guaranteed me the courier company told her the issue was resolved. But it was not as I still didn't have my shoes.

On Monday the 4th of September there was still no sign of my shoes and when I called fastway they notified me my shoes were now in rustenburg and they also can't deliver in that area. I got very serious and told them my wedding is in 10 working days and I need these shoes asap. I complained to the company where I bought the shoes from again and lodged and online complaint on the fastway website. I received a call from fastway cape town who again asked me for an alternative address as their internal departments are arguing about who has to deliver my parcel as it is close to a boundary. I then received a call from Lynette at fastway Pretoria, I sent her a google maps link to the address and was notified a while later that delivery would take place on the 5th of September from their pretoria branch.

Today the 5th of September I sent Lynette more directional details for the courier to help him find the address and per my surprise the shoes was delivered 10:20 am.

This was certainly not an ideal situation and very unprofessional to delay the delivery so much because of an internal dispute. It is also quite sad that I had to jump on this many complaint lines before someone listened.

But I want to thank the Fastway team and Lynette for attending to my complaint when it became serious and delivery my shoes the next day.