Bad service with fastway.

I have very bad service with this company fastway. My parcel are now fkr 3 days onboard of the courier verhicle and non delivery. Am trying to call them but it directs me to whatsapp service which is more bad service as its like a automaticaly recycling whatssap keeps ons putting your messages in a ring cyrcle back to support menu but none gets done. Very bad on communication service. I would nevver in my life give someone advice to use this company. Unless they can prove it otherwise. I hope other companys sees this and hope there are options which courier company you can shoose if you pusrchase online. For better support and better service. They also say they work from monday to friday but thet call me on satterday to ask me if my parcel was deliverd. I told them no and they said they will find out and call me back asap. Uugh they did not even give me a misscall or send me a sms or email. I waited and waited and still waits for my parcel. Poor poor poor. They say its fastway. I think its slowway or badway.