Bad service or no service

I have been waiting since April 7 for a package supposedly address not on it which is incredible as surely when you get a package to deliver the first thing you ask is an address only called once no message nothing no way to get hold of them as no answer and whats app just repeats same nonsense over and over again address and another number given more than once still no package what do I have to do now its weekend and its a birthday present fopr my daughter