Bad Service galore

ON Wednesday 2015-08-19 2 deliveries were booked, one to Stellenbosch, one to Cape Town Central<br> I have been asking for waybill numbers since 2015-08-20, but only received them today after numerous emails and calls<br> <br> 2015-08-24 I was informed that the parcel for Cape Town was delivered to Stellenbosch. <br> Contents for Stellenbosch, is currently in Durban - why no one knows<br> <br> Cape town says is PTA's fault, Pretoria does not answer their phones with it ringing for 8 minutes onwards, and the owner of Pretoria says it is not his branches fault<br> All branches are independently owned, so no one wants to take responsibility? Now what<br> <br> No one is willing to take responsibility? So Now what<br> I cannot see this working