BAD SERVICE

MOST RIDICULOUS SERVICE EVER RECEIVED, MY PARCELS ARE ALWAYS DELIVERED BEFORE 11AM THE NEXT DAY FROM DURBAN TO PRETORIA. WHY ARE WE PAYING FOR A OVERNIGHT SERVICE IF WERE NOT RECEIVING OUR PARCELS ON TIME? THE PARCEL IS NOT EVEN AT THE PRETORIA DEPOT AND NO FEEDBACK CAN BE GIVEN TO ME ON WHERE THE TRUCK IS. I NEED MY PARCEL URGENTLY FOR BUSSINESS AS WE ARE CLOSING TODAY.