Bad Service Delivery by Fastway Couriers

Trying to communicate with Fastway Couriers on delivery of parcels; results in extreme FRUSTRATION and gnashing of teeth There is only a WhatsApp option that allows for 1. Track my parcel 2. Arrange for a collection 3 I need help with my parcel 4. I need help with my Temu order

Unfortunately when selecting any of these options; there is just a standardised computerised response that is of no help at all; when your query is outside of these parameters *Short notice of delivery given and often want to change the delivery time and date; it is a mission impossible due to 1; 2; 3 and 4 on WhatsApp #This often results in late delivery and repeat trips by the driver

This has now happened on several occasions and it is extremely frustrating and if a personal choice was possible; the courier service would be changed to another company