Bad service - delivery and customer services

Good day. Bought items via Homemark on 12 Dec, was promised next day delivery on 13 Dec, no package arrived. When I checked the tracking of my package it said it was undeliverable. As of the public holiday had to wait till 17 Dec to call. Called the driver and he said he couldn't locate my house - seriously does he not have Google Maps in this age??? Driver promised delivery on 17 Dec. It is now 18 Dec, no package and tried to call Fast Way Cape Town 13 times to get to Customer Service, no response. Finally got through to Sales, gave my details and waited over an hour and a half for a call - none received. Not good service at all