Bad service delivery

Live Chat Me 11:30 Hi can I kindly get an update as to the time of delivery Self Service 11:30 Hi,

Thank you for contacting Fastway Couriers South Africa.

Please choose from the following:

🚚 1. Track my parcel 🏢 2. Arrange for a collection 📦 3. I need help with my parcel 📦 4. I need help with my Temu order

To chat with an agent 💬, please reply CHAT Me 11:32 I was at my work a 15:30 yesterday and the driver was not here Self Service 11:32 You have selected and invalid option. Please try again. Hi,

Thank you for contacting Fastway Couriers South Africa.

Please choose from the following:

🚚 1. Track my parcel 🏢 2. Arrange for a collection 📦 3. I need help with my parcel 📦 4. I need help with my Temu order

To chat with an agent 💬, please reply CHAT Me 11:32 I waited for the delivery, can u tell me wat time to expect delivery today? Self Service 11:32 You have selected and invalid option. Please try again. Hi,

Thank you for contacting Fastway Couriers South Africa.

Please choose from the following:

🚚 1. Track my parcel 🏢 2. Arrange for a collection 📦 3. I need help with my parcel 📦 4. I need help with my Temu order

To chat with an agent 💬, please reply CHAT Me 11:33 1 Self Service 11:33 🚚 Sure, let's find the details for your parcel.

Please reply with your Fastway tracking number, so we can take a look for you.

Example: FQ***

Reply MENU to go back Me 11:33 CN*** Self Service 11:33 🚚 Something went wrong, please double check your tracking number and try again.

Reply MENU to go back Me 11:34 CR*** Self Service 11:34 🚚 Thank you! Here is what I managed to find.

Tracking no: CR***

Last Scanned: 2025-03-04 07:28:02 Depot Location: Johannesburg Status: Onboard - the parcel is onboard the Courier vehicle.

Have questions? Reply with CHAT to chat to Customer Service.

Reply MENU to go back Me 11:34 Chat Self Service 11:34 🚚 Thank you, please may we have your name? Me 11:34 Kay Govender Self Service 11:34 🚚 Thank you, the next available agent will be with you shortly. Sharon has joined Me 11:39 Hi can I pls get an update as to wat time the driver will be here today, because I waited till 15:30 at my school and he did not show up, my school closes at 3, which is the instructions on the delivery slips Sharon 11:41 Good day it out for delivery it will be delivered between now and 5 Me 11:41 Im not here at 5 Ma'am can I get the driver number to liase with him Sharon 11:46 we are not allowed to give out numbers he will call you when he is by your place Me 11:48 Ma'am I was here yesterday and I waited, no phone call , can you call and get a time of delivery then? Click here to end conversation Type your question here

***Im have been trying to get help, but the responses above is all I got with no actual answers or help.